The checkout process is another major pain point because it is too long and complicated, with too many confirmation clicks. Users must confirm the same step multiple times to move forward, which feels frustrating and slow. The checkout page also lacks clarity, as users cannot clearly see total items in cart, selected slot details, or bill breakdown properly. Unlike competitor apps, DMart does not suggest related products during checkout, so users cannot easily add more items. If users remember something at the last moment, they must go back to the home page again, which breaks the flow. Users also reported that return policy and bill details are not clearly explained, which reduces transparency and trust. Finally, users feel restricted because they cannot easily change their delivery location during checkout, which creates problems when plans change suddenly. All these issues together make the DMart Ready app feel confusing, outdated, and less trustworthy compared to modern quick commerce apps.